Privacy Policy

This Privacy Policy explains how we collect and process personal data of anyone who navigates the website located at URL www.ladyluckvancouver.com (the “Website”) and/or who visits our hotel in Vancouver (collectively, the “User”). The User should carefully read this Privacy Policy, as it may be updated periodically. Once published on the Website, these updates will apply to each User.

1. Who is the Data Controller?

2. What categories of Personal Data will we process?

Please note that providing certain personal data is necessary to ensure the proper functioning of the services that you may request from us as a guest of the Hotel, which mainly include accommodation and hospitality services. By providing your personal data, you guarantee its accuracy.

The categories of data (the “Personal Data”) that we may process about each User are as follows. However, depending on the type of services and personal circumstances of each User, some of the categories listed below may not apply to all Users:

  • Identifying data: name, surname, ID number, passport, Social Security number, driving license, and/or residence permit, images captured or provided through photography, signature.
  • Personal characteristics: gender, age, date of birth, marital status, place of birth, nationality.
  • Contact details: postal address, email, and/or phone number.
  • Online behavior and preferences: websites and sections visited, connection location and time, browsing habits, IP address of your computer, or mobile device ID and online identifiers, depending on whether you have consented to the deployment of certain cookies and similar technologies not strictly necessary for the operation of the Website.
  • Economic, financial, and solvency data: annual gross salary, annual income from economic or professional activities, credit/debit card information, source of funds, payment methods used, asset level information, extraordinary income, debts with third parties, and any other economic, financial, and solvency data required to comply with due diligence measures under applicable anti-money laundering and anti-terrorism financing regulations.
  • Commercial information: data you provide about your preferences. For example, data about the types of events or services you may be interested in.
  • Data related to self-exclusion lists or restrictions on access to services, including lists from law enforcement or judicial authorities.
  • Browsing data: viewed offers and sections, connection location, visit time, and time spent on the Website. This data is crucial for us to tailor the content and design of our Website and services according to each User's preferences.

3. How long will we keep the User's Personal Data?

We will keep the User's Personal Data as long as our pre-contractual or contractual relationship is in place for proper management and, even after it ends, to send information – including commercial information – of interest to the User, as long as it is appropriate, relevant, and limited to what is necessary for the purposes for which we process the User's Personal Data. This will apply unless the User exercises their right to deletion.

When processing of the Personal Data is no longer appropriate, relevant, and limited to what is necessary for the purposes for which it was processed, we will retain the Personal Data for legally required periods and then keep it blocked to address potential liabilities, as required by applicable data protection laws.

4. User Rights

  • The right to access your data to know what Personal Data we are processing about you
  • The right to rectify any inaccurate Personal Data about you that we are processing or to request its deletion
  • The right to receive the Personal Data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another data controller
  • The right to request the restriction of processing your Personal Data. If you request such restriction, your Personal Data will only be processed, except for storage, with your consent or to establish, exercise, or defend legal claims, or to protect the rights of another person
  • The right to object to the processing of your Personal Data, in which case, we will cease processing it unless for overriding legitimate reasons or for the establishment, exercise, or defense of legal claims.

You can exercise your rights free of charge at any time by sending a written communication to Lady Luck via email: [email protected]

You can also file a complaint with the competent data protection authority, which in our case is the Office of the Privacy Commissioner of Canada. However, before initiating any complaint, we encourage you to contact us at the email address provided above to resolve any discrepancies or disputes amicably.

We will respond to your requests as soon as possible and, in any case, within a maximum of one month. If this is not the case, please accept our apologies and contact us again so we can address any technical issues that may have prevented us from responding on time.